JUAN Support

Frequently Asked Questions

Getting Started

What is JUAN?

JUAN is a free Chrome extension that lets you track cryptocurrency prices and manage a personal portfolio right from your browser. It features a retro pixel art interface, real-time price updates, sparkline charts, and integration with X.com (formerly Twitter) so you can see live prices next to cashtags in your feed.

How do I install JUAN?

Visit the Chrome Web Store, search for "JUAN", and click Add to Chrome. Once installed, pin the extension to your toolbar by clicking the puzzle-piece icon and toggling JUAN on.

How do I add coins to my portfolio?

Click the JUAN icon in your toolbar to open the popup. Use the search bar at the top to find a coin by name or symbol, then click the + button to add it to your portfolio. You can optionally enter the amount you hold.

Do I need an account?

No account is required to use JUAN's core features — portfolio tracking and price viewing work immediately after installation. Signing in with Google unlocks additional features like cloud sync, referral rewards, and governance participation.

Portfolio & Prices

How often are prices updated?

Prices refresh automatically in the background. When you open the popup, you'll see the most recent data. You can also tap the refresh button to force an immediate update.

Why is a price different from another site?

JUAN aggregates price data from multiple sources. Small differences between sites are normal and can result from:

  • Different data providers or exchanges used as sources
  • Slight delays in data propagation
  • Volume-weighted vs. last-trade pricing methods
How do I remove a coin?

Open the coin's detail view by clicking on it in your portfolio. Then use the remove option to delete it from your list.

Can I reorder my coins?

Yes. In the portfolio view you can drag and drop coins to rearrange them in whatever order you prefer. Your custom order is saved automatically.

What does the sparkline show?

The sparkline is a tiny chart next to each coin showing its price movement over the last 7 days. It gives you a quick visual sense of the recent trend — up, down, or sideways — without needing to open the full chart.

Coin Details & Charts

How do I view detailed coin info?

Click on any coin in your portfolio to open its detail view. You'll see the current price, percentage change, an interactive chart, and key metrics like market cap, volume, and fully diluted valuation.

What chart timeframes are available?

The detail view offers several timeframes:

  • 24H — Last 24 hours
  • 7D — Last 7 days
  • 30D — Last 30 days
  • 1Y — Last year

Tap any timeframe button to switch the chart.

What do MCAP, FDV, and VOL mean?

MCAP (Market Cap) — The total value of all circulating coins, calculated as price × circulating supply.

FDV (Fully Diluted Valuation) — The theoretical market cap if all possible coins were in circulation, calculated as price × max supply.

VOL (24h Volume) — The total dollar value of trades in the last 24 hours. High volume usually means stronger price confidence.

X.com Integration

How does JUAN work on X.com?

JUAN scans posts on X.com (formerly Twitter) for cashtags like $BTC or $ETH and displays the current price inline. This lets you see live market data without leaving your timeline.

What are cashtags?

A cashtag is a dollar sign followed by a ticker symbol, for example $BTC, $SOL, or $DOGE. They're commonly used on X.com to reference cryptocurrencies and stocks. JUAN recognizes crypto cashtags and enriches them with price data.

Why don't I see prices on X.com?

If prices aren't appearing next to cashtags, try these steps:

  • Make sure JUAN is enabled — check the extension icon in your toolbar
  • Refresh the X.com page
  • Verify the cashtag uses a recognized crypto symbol
  • Check that you haven't disabled the X.com integration in JUAN's settings

Fear & Greed Index

What is the Fear & Greed Index?

The Fear & Greed Index is a market sentiment indicator that ranges from 0 (Extreme Fear) to 100 (Extreme Greed). It's calculated from factors like volatility, trading volume, social media activity, and market momentum. JUAN displays it at the top of your portfolio as a quick mood check for the overall crypto market.

How do I hide it?

Open JUAN's Settings and toggle off the Fear & Greed meter. Your preference is saved and will persist across sessions.

Community & Rewards

How do rewards work?

JUAN rewards active users with points for actions like using the extension regularly, referring friends, and participating in governance. Points may translate to future benefits within the JUAN ecosystem. Check the Settings panel for your current point balance.

What is the referral system?

Each signed-in user gets a unique referral link found in Settings. Share it with friends — when they install JUAN and sign in, both of you earn reward points.

How does governance work?

Governance lets the JUAN community vote on feature priorities and project decisions. Signed-in users with enough participation can cast votes on active proposals. This helps shape JUAN's roadmap based on what the community actually wants.

Where do I enter my Solana wallet?

Go to Settings in the JUAN popup and look for the Solana Wallet field. Paste your wallet address there. This is used for any on-chain rewards or airdrops associated with your JUAN activity.

Account & Settings

How do I sign in / log out?

To sign in, open the JUAN popup and tap Sign in with Google. To log out, go to Settings and tap the sign-out option at the bottom. Signing out does not delete your local portfolio data.

Is my data secure?

Yes. JUAN stores your portfolio data locally in your browser. If you sign in, minimal account info is synced securely. JUAN does not have access to your exchange accounts, private keys, or funds. We never sell or share your data.

Troubleshooting

Prices aren't loading

If prices show as stale or aren't updating:

  • Check your internet connection
  • Click the refresh button in the popup
  • Try closing and reopening the popup
  • Disable and re-enable the extension in chrome://extensions

If the issue persists, the price API may be experiencing temporary downtime.

Extension popup is blank

A blank popup usually means the extension needs to reload:

  • Go to chrome://extensions
  • Find JUAN and click the reload icon
  • If that doesn't help, remove and reinstall the extension
JUAN isn't showing on X.com

The content script may not have loaded properly:

  • Hard-refresh the X.com page (Ctrl+Shift+R / Cmd+Shift+R)
  • Ensure JUAN has permission to run on X.com — check chrome://extensions > JUAN > Site access
  • Make sure the X.com integration is enabled in JUAN's settings
How do I report a bug?

We appreciate bug reports! You can reach us through:

  • The JUAN community channels (linked in Settings)
  • Emailing our support team directly

Please include what happened, what you expected, your browser version, and any screenshots if possible.